RETURNS & WARRANTY

Unused parts in original condition can be returned within 30 days of delivery. Contact us first so we can give you a return reference — unannounced returns are hard to match to an order. Return freight is the buyer's responsibility, and a restocking fee may apply on special-order items.

Wear items that have been installed or run — blades, knives, belts, filters — cannot be returned.

Machines are not returnable. A machine is either ordered in for you or held against a deposit, and once it has been delivered or picked up the sale is final. If you change your mind before that point, the deposit policy covers it — talk to Tim as early as you can, because what we can refund depends on how far along the order is.

Machines carry the manufacturer's warranty. Coverage is listed on each product page. Warranty claims run through us: call Tim first and we'll deal with the factory on your behalf. A machine that arrives faulty or damaged is a warranty or freight-claim matter, not a return — either way, phone us and we'll sort it.

Deposits on machines are covered by our deposit policy, not this returns policy.

Freight is quoted separately on every order, per item and per destination, and is confirmed before anything is charged. It is not included in a listed price.

Questions? Call Tim at 780-853-0056 or email backwoodsventures21@gmail.com.